Canonical tenant + John scripts by stage. Body copy is automation-first (reply here). Every tenant SMS ends with John's personal cell in the footer: (214) 725-9424. Megan, AI Agent business line: (469) 895-3846. Click any button to reveal that path.
Gilchrist & Company — July 2026 · Canonical script library ★ SMS footer on every tenant text: Questions? Contact John directly: (214) 725-9424 ★ marks paths updated or added July 16, 2026
Stage 1
Lead Received & Opening
Megan fires automatically — John not involved yet
📱 Tenant's Phone
📤 Megan sends
"Hey [Name]! I'm Megan, AI Agent with Gilchrist & Company. Thanks for reaching out about [Address] — have a few quick questions to get you squared away. Seriously takes like 2 minutes. Ready when you are! — Megan, AI Agent, Gilchrist & Company"
Ready to Start ✓Talk to John (optional)
✓ Ready to Start
"Yes, I'm ready! Let's get started."
Perfect! Let's start with a few quick questions — [moves to pre-qual]
☎ Talk to John (optional)
Absolutely — you can reply here anytime, or contact John directly at (214) 725-9424. — Megan, AI Agent, Gilchrist & Company
📱 John's Phone
Auto-alert: "NEW LEAD — [Name] ([email] / [phone]) is interested in [Address]. Megan has initiated contact."
No action needed. Pre-qualification begins automatically.
Stage 2
Pre-Qualification — 5 Questions
All 4 in sequence · Score ≥ 70 = Qualified · 50–69 or any flag = Borderline · John alerted after Q4
📱 Tenant's Phone
Q1 — Income · Min 3× rent · +40 pts · Two paths: income slider OR rental assistance
"Got it — [address]! We just need to ask a few qualifying questions, then we can send you a link to schedule a tour. First — what is your combined monthly household income? Include all adults who will live in the home, before taxes. If you receive rental assistance from Section 8, HCV or a similar organization, please simply state rental assistance below. — Megan, Gilchrist & Company"
Property Rent / mo:· 3× min = $4,500/mo
Path A — Monthly Income$3,000/mo
$0$2,500$5,000$7,500$10,000+
✗ Below minimum — 2.0× rent (need 3×)
Income source:
Full-timePart-timeSelf-employedGig workSocial SecurityDisabilityPensionVeterans payChild supportRental income
— OR —
Rental Assistance / Voucher (Section 8, HCV)
Path B — Rental Assistance
Tenant selects this path instead of the income slider. Covers: Section 8, Housing Choice Voucher (HCV), and any government subsidy program. Widget behavior: sets income = $0, flags rental_assistance, skips income scoring, proceeds directly to Q2 Eviction.
Megan does not send a separate message for this path — the widget advances automatically to Q2.
Income ✓Income ✗Rental AssistanceTalk to John (optional)
✓ Income qualifies (3× rent or above)
"Yes, I make $3,000/month as an RN at Scott & White. It's just me."
Perfect — moving on! [→ Q2 Eviction]
✗ Income below 3× rent
"I make about $3,000 a month — Uber and landscaping on the side." "No, we only make about $2,800 combined." "I'm self-employed — income varies month to month."
That's helpful — income from any source counts. Bank statements showing consistent deposits work too. Some applicants also qualify with a co-signer. I'll pass everything to John and he'll take a look. — Megan, AI Agent
🏛 Tenant has rental assistance / voucher
"I have a Section 8 voucher." "I'm on the Housing Choice Voucher program." "I receive a housing subsidy."
Got it — I've noted that. Let's keep going. [→ Q2 Eviction] — Megan, AI Agent
Note: John accepts HCV/Section 8 on a property-by-property basis. Widget flags this lead for John's review.
☎ Talk to John (optional)
Reply here and I'll help — or contact John at (214) 725-9424 if you prefer. — Megan, AI Agent
Q2 — Eviction History · +25 none · +10 one · +5 multiple
"Have any adults in the household had an eviction filed against them? — Megan, AI Agent, Gilchrist & Company"
No Evictions ✓Had an Eviction ✗Talk to John (optional)
✓ No evictions
"No, never. I've rented for 6 years with no issues."
Great — moving on! [→ Q3 Reference]
✗ Had an eviction
"Yeah I had one, like two years ago — we fought it but still lost." "I've had two — one in 2020 and one in 2022." "Yes, but it was during COVID and was dismissed."
Thanks for being upfront — John looks at each situation individually. We'll keep moving! — Megan, AI Agent
☎ Talk to John (optional)
Reply here and I'll keep us moving — or contact John at (214) 725-9424 if you prefer. — Megan, AI Agent
Q3 — Landlord Reference · +10 has ref · +8 first-timer · +5 no ref
"If we contact your current landlord, will they give you a good reference? — Megan, AI Agent, Gilchrist & Company"
Has Reference ✓First-Time RenterTalk to John (optional)
✓ Has reference
"Yes, my current landlord is Karen at Stonegate Apartments — 3 years, great reference." "My uncle owned the house — he'll confirm I always paid on time."
Perfect — moving on! [→ Q4 Debt]
? First-time renter / no reference
"I am a first time renter and do not have a previous landlord reference." "I have one but we left on bad terms — not sure they'll say anything nice."
No worries — everyone starts somewhere! An employer reference or proof of stable income works well for first-timers. — Megan, AI Agent
☎ Talk to John (optional)
Reply here and I'll help — or contact John at (214) 725-9424 if you prefer. — Megan, AI Agent
Q4 — Landlord Debt · +15 no debt · +5 has debt
"Do you currently owe any money to a previous landlord or apartment community? — Megan, AI Agent, Gilchrist & Company"
No Landlord Debt ✓Has Debt ✗Talk to John (optional)
✓ No debt
"No, I do not owe any money to a previous landlord."
Great — I've passed your info to John and you should hear back shortly! — Megan, AI Agent, Gilchrist & Company
✗ Has debt / dispute
"She sent me to collections for $1,800. I haven't paid it yet." "She claims I owe $2,000 but I disagree — we have a dispute over the deposit."
Thanks for being honest — I'll make note and pass this to John. He looks at everything case by case. — Megan, AI Agent
☎ Talk to John (optional)
Reply here and I'll help — or contact John at (214) 725-9424 if you prefer. — Megan, AI Agent
📱 John's Phone
John not alerted during Q1–Q3. All answers collected first, then a single summary alert fires after Q4.
After Q4 — John receives
IF QUALIFIED (score ≥ 70):
"NEW QUALIFIED LEAD — [Name] wants [Address] ($X,XXX/mo)
[Income X.X× rent. Clean history.]
Reply APPROVE [property] or DENY [property]"
IF BORDERLINE (score 50–69 or any flags):
"REVIEW NEEDED — [Name] is borderline for [Address]
Flags: income_low / eviction / landlord_debt / etc.
Reply APPROVE [property] or DENY [property]"
★ IF AUTO-DENIED (score < 50):Added
John is not alerted. Tenant sees: "Thanks [Name]! After reviewing your information we aren't able to move forward at this time… check gilchristpropertymanagement.com." Session → cold.
★ Hard rule: Property must be confirmed before the income question (prequal_get_property). Megan will not ask income against an unknown rent. Added
APPROVE [property]DENY [property]
Stage 3
John Approves or Denies Pre-Qual
John texts one keyword — Megan handles everything else
📱 Tenant's Phone
📤 Megan sends (if approved)
"Hey [Name]! Great news — you're approved to schedule a self-guided tour at [Address]. Use this link to pick a time: [Calendly link]. — Megan, AI Agent, Gilchrist & Company"
Book a Tour ✓Ask a Question FirstDenied ✗Talk to John (optional)
✓ Books a tour
"That's amazing, thank you! I'll book something today."
Awesome — we'll see you there! [→ Stage 4 when Calendly confirms]
? Asks a question before booking
"Does it have a fenced yard?" / "Is parking included?"
Great question — reply here and I'll get you an answer, or contact John at (214) 725-9424. — Megan, AI Agent
✗ Tenant is denied
"Hey [Name] — thanks so much for your interest in [Address]. After reviewing everything we aren't able to move forward on this one, but we'd love to find you the right fit — check out our other available properties at gilchristpropertymanagement.com. — Megan, AI Agent, Gilchrist & Company"
Tenant may reply with
"Why was I denied? That's not fair." / "Can you at least tell me why?"
I understand the frustration. Reply here and I'll get you an answer, or contact John at (214) 725-9424. — Megan, AI Agent
"Okay, thanks anyway." / "I appreciate you letting me know."
Of course — best of luck, [Name]! If you'd like to explore other properties we have available, you can always reach out. — Megan, AI Agent, Gilchrist & Company
"This is discrimination. I know my rights." / "I'm filing a Fair Housing complaint." / "I'm calling a lawyer."
Thanks for letting us know. I'm going to pass this along to our team so someone can review it and follow up with you directly. — Megan, AI Agent, Gilchrist & Company
⚠ Escalation alert sent to John immediately.
☎ Talk to John (optional)
Absolutely — reply here anytime, or contact John at (214) 725-9424. — Megan, AI Agent, Gilchrist & Company
📱 John's Phone
APPROVE [property] or DENY [property]
After APPROVE: "✅ You approved [Name] for [Address]. Sent them the Calendly link."
Fires when Calendly booking is confirmed — John approves ID to release lockbox
📱 Tenant's Phone
📤 Megan sends
"Hey [Name]! Your showing for [Address] is locked in for [Date/Time]. Send us a quick photo of your ID and we'll get you the lockbox code so you can head in. — Megan, AI Agent, Gilchrist & Company"
Send ID Photo ✓Text Only (re-prompt)No Valid ID ✗Talk to John (optional)
✓ Sends ID photo
[Photo of driver's license sent]
Got it, [Name]! Our team is reviewing your ID — we'll send the lockbox code in just a few minutes. Hang tight! — Megan, AI Agent
→ After John approves: "Hey [Name]! Got your ID — you're all set. Lockbox code for [Address]: [CODE]. Go ahead and head in whenever you're ready!"
? Texts without attaching photo
"Here is my ID" [no photo]
Thanks! To verify your ID, could you send a quick photo? Just snap a pic of your driver's license or state ID and reply here. — Megan, AI Agent
✗ No valid ID / expired
"I don't have my license right now." / "My ID expired last month."
For any ID concerns, reply here and I'll help — or contact John at (214) 725-9424. — Megan, AI Agent
☎ Talk to John (optional)
Reply here and I'll take care of it — or contact John at (214) 725-9424. — Megan, AI Agent
📱 John's Phone
"ID RECEIVED — [Name] ([phone]) sent their ID for [Address]. View: [image link]
Reply APPROVE [property] to release lockbox, or DENY [property] to decline."
★ ⚠ XXXX guard: If lockbox is still XXXX, APPROVE is blocked. John sees: "Lockbox code is not set — set it first: LOCKBOX [property] [real code]" — tenant receives nothing until a real code is set. Same guard on PAID. Added
Stage 4B
Tenant Reschedules Tour
Calendly handles the rebooking automatically
📱 Tenant's Phone
Reschedule TourTalk to John (optional)
? Reschedule request
"Can I reschedule my showing to Friday?" / "Something came up — can we move it?"
No problem at all, [Name]! You can reschedule anytime using this link: [Calendly link]. The property will be waiting for you! — Megan, AI Agent, Gilchrist & Company
☎ Talk to John (optional)
Reply here and I'll help sort out the timing — or contact John at (214) 725-9424. — Megan, AI Agent
📱 John's Phone
John is not alerted. Calendly manages the new booking automatically.
Stages 5 / 5B
Tour Reminders
Automatic cron job — no action needed from anyone
📱 Tenant's Phone
24-hr Reminder (auto)1-hr Reminder (auto)Talk to John (optional)
24-hour reminder
"Hey [Name]! Just a heads up — your self-guided tour at [Address] is tomorrow at [Time]. Your lockbox code will be ready — just head in at your scheduled time! — Megan, AI Agent, Gilchrist & Company"
1-hour reminder
"Hey [Name]! Your tour at [Address] is in one hour — [Time]. Use your lockbox code to head in and take your time looking around. Questions? Text us here! — Megan, AI Agent, Gilchrist & Company"
☎ Talk to John (optional)
Reply here for anything you need before the tour — or contact John at (214) 725-9424. — Megan, AI Agent
📱 John's Phone
No action needed. Both reminders fire automatically on a schedule.
Stage 6
Tour Completed + Lockup Confirmation
Megan checks in 45 minutes after tour start
📱 Tenant's Phone
📤 Megan sends (auto — 45 min after start)
"Hey [Name]! Just checking in — did everything go well at [Address]? Can you confirm you're all done and locked up? Appreciate it! — Megan, AI Agent, Gilchrist & Company"
Confirm Lockup ✓Post-Tour QuestionNo Response (no-show) ✗Talk to John (optional)
✓ Confirms lockup
"Yes all locked up, it was great!" / "Locked up — loved the place! Really interested." / "All locked up. Still thinking about it though."
Hope you loved [Address]! Any questions — just reply here. — Megan, AI Agent, Gilchrist & Company
? Post-tour question
"I had a question about the property." / "What's the lease length?"
Great question — reply here and I'll take care of it, or contact John at (214) 725-9424. — Megan, AI Agent
✗ No response — no-show (2 hrs after start)
Hey [Name], we didn't hear from you after your showing at [Address]. No worries — reschedule anytime: [Calendly link]. — Megan, AI Agent, Gilchrist & Company
☎ Talk to John (optional)
Reply here and I'll help — or contact John at (214) 725-9424. — Megan, AI Agent
📱 John's Phone
No action needed for a normal completed tour.
⚠ No-show alert: "NO-SHOW — [Name] had a confirmed showing at [Address] but didn't respond. Reply CANCEL [property] to clear their booking."
CANCEL [property]
Stage 7
Post-Tour Follow-Up
Morning after tour — Megan pushes tenant toward application
📱 Tenant's Phone
📤 Megan sends (morning after tour)
"Hey [Name]! Circling back on [Address] — what did you think? If you're ready to move forward, apply here: [short link → that property's AppFolio page]. — Megan, AI Agent, Gilchrist & Company"
Interested → Apply ✓Still ThinkingFound Other Place★ Not Interested ✗Talk to John (optional)
✓ Liked it / wants apply link Updated
"I liked the property." / "I loved it! I want to apply."
So glad you liked [Address], [Name]! When you're ready, apply here: [short link → AppFolio]. It takes about 10 minutes — reply here after you submit and I'll loop John in. — Megan, AI Agent, Gilchrist & Company
→ Stage stays Post-Tour. John gets a soft FYI only ("No application submitted yet") — not APPROVE/DENY.
? Still thinking
"Still thinking about it. Need to talk to my partner."
No rush at all! If you have any questions about [Address] — the lease, the neighborhood, anything — just ask. — Megan, AI Agent
→ 48-hr auto follow-up: "Hey [Name]! Still thinking about [Address]? The application only takes 10 minutes: [AppFolio link]. No pressure at all — just reply here if you have questions."
? Found other place
"I found another place, going a different direction."
Totally understandable — best of luck! If anything changes or you need a place in the future, we're always here. — Megan, AI Agent
★ ✗ Not interested Updated
"Not for me, thanks." / "Changed my mind." / "Not interested."
That's totally fine, [Name]! Do you want me to check what else we have available? We've got a few other properties at different price points — happy to share. — Megan, AI Agent
→ Session marked cold. No further pitches. Same early cancel works at any stage before move-in.
☎ Talk to John (optional)
Reply here anytime — or contact John at (214) 725-9424 if you prefer. — Megan, AI Agent
📱 John's Phone
Soft FYI only when they like it / ask for the link. APPROVE/DENY alert fires only after they say they submitted the AppFolio application.
★ Brand Guards
Hard Stops — Vacancy, Cancel, Occupied New section
Must-pass brand paths (July 2026). These prevent leased-unit pitches and dumping cancelers onto John.
📱 Tenant's Phone
★ Not Interested (any stage) ✗★ Leased / Not Vacant ✗★ Occupied Showing★ Property Before Income★ Tour Before Income★ XXXX Lockbox Block ✗
✗ Not interested / cancel (checked BEFORE stage handlers)
"Not interested." / "Changed my mind." / "Found another place." / "Cancel."
No problem at all, [Name]! If anything changes or another property catches your eye just reach out — we'd love to help. — Megan, AI Agent, Gilchrist & Company
→ cold. Footer still: Questions? Contact John directly: (214) 725-9424
✗ Mid-pipeline unit is no longer vacant
[Continues conversation about a unit that just leased]
Hey [Name] — [Address] is no longer available. Here is what we have open right now: [vacant listing]
Reply with a property if you'd like to continue, or say "not interested" to stop. — Megan, AI Agent
? Occupied unit showing request
[Books or requests a tour on an occupied property]
Hey [Name]! We got your request to tour [Address] at [Time]. That home is currently occupied, so we need to coordinate with the current tenant before locking in your time. We'll get back to you ASAP — sit tight! — Megan, AI Agent, Gilchrist & Company
? Property unknown before income
[Gave name but no property yet]
Nice to meet you, [Name]! Which property are you interested in? [vacant listing only]
Just reply with the address or street name. — Megan, AI Agent
? Tour requested before income / pre-qual finished
"Can I tour first?" / "I just want to see it." / "Send me the scheduling link."
Happy to help with a tour, [Name]! I've passed your request to John — he'll review and get back to you shortly. Hang tight! — Megan, AI Agent, Gilchrist & Company
→ awaiting_john_early_tour. Megan does not send Calendly until John acts.
✗ John tries APPROVE ID or PAID with lockbox XXXX
[Tenant waiting — Megan does not send a lockbox]
Tenant receives nothing. John is told to set the code first via LOCKBOX [property] [code], then retry.
📱 John's Phone
Cancel / backed out: "BACKED OUT — [Name] ([phone]) said they're no longer interested in [Address]. Marking as cold."
★ Early tour (before income):Added
"EARLY TOUR REQUEST — [Name] asked to tour [Address] before finishing pre-qual."
APPROVE [property] — release Calendly now DENY [property] — decline tour; return them to pre-qual MORE [property] [question] — ask clarification first
Common: monthly income · preferred move-in date · household size · why tour before pre-qual REPLY [property] [msg] — custom text
XXXX guard: "Lockbox code for [Address] is not set — prospect would receive XXXX. Set it first: LOCKBOX [property] [real code]"
These guards are live in routes/sms.js. If the library and live SMS diverge, fix one of them before pushing lead volume.
Any Stage
Objection Handling
These can occur at any point in the pipeline
📱 Tenant's Phone
Rent Too High ✗Rent Negotiation ✗Scam ConcernWant HumanEscalation ⚠Why Denied ✗Talk to John (optional)
✗ Rent too high
"The rent is too high. I can't afford this."
I totally get it — we do have other properties at different price points. Want me to check what else might work for you? — Megan, AI Agent
✗ Wants to negotiate rent
"Can you lower the rent?"
Rent is set by John directly — reply here and I'll get you a straight answer, or contact John at (214) 725-9424. — Megan, AI Agent
? Scam concern
"Is this real? This feels like a scam."
Completely understand the caution. Gilchrist & Company is a real local property management company. Verify at gilchristpropertymanagement.com or call (469) 895-3846. — Megan, AI Agent
? Wants a human
"I want to talk to a real person."
Absolutely — reply here anytime, or contact John at (214) 725-9424. — Megan, AI Agent
⚠ Legal threat / discrimination claim
"This is discrimination. I know my rights." / "I'm calling a lawyer."
Thanks for letting us know. I'm going to pass this along to our team so someone can review it and follow up with you directly. — Megan, AI Agent, Gilchrist & Company
✗ Asks why denied
"Can you at least tell me why I was denied?"
I understand the frustration. Reply here and I'll get you an answer, or contact John at (214) 725-9424. — Megan, AI Agent
☎ Talk to John (optional)
Reply here and I'll help — or contact John at (214) 725-9424. — Megan, AI Agent
📱 John's Phone
John not alerted for routine objections (rent, scam concerns, human request, why denied).
⚠ Escalation only (legal threats / aggression): "ESCALATION — [Name] ([phone]) sent: '[Tenant's message]' — Reply directly to this number."
Stage 8
Application Received
Tenant submits via AppFolio — John reviews and decides
📱 Tenant's Phone
Applied ✓Check StatusTalk to John (optional)
✓ Application submitted
"I just submitted my application on AppFolio."
Hey [Name]! We got your application for [Address] — awesome, thank you! John will take a look and be in touch within one business day. — Megan, AI Agent, Gilchrist & Company
? Asks for status update
"Any update on my application?" / "How long does the review take?"
Your application for [Address] is still under review — John typically responds within one business day. Hang tight! — Megan, AI Agent
☎ Talk to John (optional)
Reply here if you have any questions about your application — or contact John at (214) 725-9424. — Megan, AI Agent
📱 John's Phone
"New application from [Name] for [Address]. Review in AppFolio, then reply: APPROVE · DENY · MORE [property] [item]"
"Hey [Name]! Great news — your application for [Address] has been approved. We'll send your lease shortly. — Megan, AI Agent, Gilchrist & Company"
Review & Sign Lease ✓Talk to John (optional)
✓ Ready to sign
"Yes! That's amazing. When do I sign?" / "Ready to move forward!"
Awesome — we'll get your lease sent right over! [→ Stage 9]
☎ Talk to John (optional)
Reply here and I'll walk you through next steps — or contact John at (214) 725-9424. — Megan, AI Agent
📱 John's Phone
APPROVE [property]
"✅ [Name] approved for [Address]. Lease sent."
Stage 8B
Application Denied
John sends DENY — Megan delivers the message professionally
📱 Tenant's Phone
"Hey [Name], thank you for applying for [Address]. After reviewing the application we won't be able to move forward at this time — but we appreciate your interest and hope to work with you on another property down the road. — Megan, AI Agent, Gilchrist & Company"
Why Denied ✗Talk to John (optional)
✗ Asks why denied
"Why was I denied? I thought I was a good candidate."
I understand, [Name]. Reply here and I'll get you details, or contact John at (214) 725-9424. — Megan, AI Agent
☎ Talk to John (optional)
Reply here and I'll help — or contact John at (214) 725-9424. — Megan, AI Agent
📱 John's Phone
DENY [property]
"✅ Denial sent to [Name]."
Stage 8C
More Information Requested
John sends MORE — Megan asks tenant for the specific item
📱 Tenant's Phone
"Hi [Name], thank you for your application! We just need a little more information before we can make a decision: [item John requested]. Please send that over and we'll get back to you same day! — Megan, AI Agent, Gilchrist & Company"
Send Paystubs ✓Send Reference ✓Send Bank Statements ✓Cash Paid (no stubs) ✗Talk to John (optional)
✓ Sends paystubs
"Here are my paystubs, I make $4,500/mo."
Got it — I'll pass these to John right away! — Megan, AI Agent
✓ Sends landlord reference
"Here is my landlord reference: Bob Smith, 214-555-1234."
Thank you — I'll pass this to John right away! — Megan, AI Agent
✓ Sends bank statements
"Here are my last 3 months of bank statements."
Perfect — I'll get those to John right away! — Megan, AI Agent
✗ Cash paid / no paystubs
"I don't have paystubs — I'm paid in cash."
No problem — bank statements showing consistent deposits work too! Reply here or contact John at (214) 725-9424. — Megan, AI Agent
☎ Talk to John (optional)
Reply here and I'll clarify what's needed — or contact John at (214) 725-9424. — Megan, AI Agent
📱 John's Phone
MORE [property] paystubs MORE [property] landlord reference MORE [property] bank statements
John receives tenant's reply directly, then decides: APPROVE or DENY [property]
Stage 9
Lease Sent
Follows Stage 8A approval — tenant signs in AppFolio
📱 Tenant's Phone
"Hey [Name]! Your lease for [Address] is ready. Check your inbox for an email from Authentisign. It will have a link for you to click to sign the lease. Thanks! — Megan, AI Agent, Gilchrist & Company"
Sign Lease ✓Lease QuestionTalk to John (optional)
✓ Signs lease
"Signing right now — so excited!" / "Yes! Let me review it now."
Excellent — we'll let John know once it's signed! [→ Stage 10]
→ 48-hr reminder if unsigned: "Friendly reminder — your lease for [Address] is awaiting your signature. Check your inbox (and spam) for the email from Authentisign with the signing link."
? Has a lease question
"I have a question about the lease terms."
For anything specific about the lease terms, reply here and I'll help — or contact John at (214) 725-9424. — Megan, AI Agent
☎ Talk to John (optional)
Reply here and I'll help with the lease — or contact John at (214) 725-9424. — Megan, AI Agent
📱 John's Phone
John waits for tenant to sign in AppFolio, then sends SIGNED keyword.
Stage 10
Lease Signed + Payment Instructions
John sends SIGNED — Megan confirms and sends payment link
📱 Tenant's Phone
"Hey [Name]! Your lease for [Address] is signed and you are officially in! To secure the unit, please submit your deposit and first month's rent through this link: [AppFolio link]. Questions? Just reply here. — Megan, AI Agent, Gilchrist & Company"
Submit Deposit & First Month ✓Talk to John (optional)
✓ Payment submitted
"I just submitted the deposit through AppFolio." / "Done — paid it all!"
Payment received — passing to John now! [→ Stage 11]
☎ Talk to John (optional)
Reply here and I'll help with payment next steps — or contact John at (214) 725-9424. — Megan, AI Agent
📱 John's Phone
SIGNED [property] Example: SIGNED s-35th
"✅ Lease confirmed for [Name] at [Address]. Payment instructions sent."
Stage 11
Payment Received + Welcome
John sends PAID — Megan delivers the welcome message
📱 Tenant's Phone
"Hey [Name]! Welcome home to [Address]! So glad to have you. Anything comes up just reply here. — Megan, AI Agent, Gilchrist & Company"
Welcome! Move-In Ready ✓Changed Mind ✗Talk to John (optional)
✓ Excited to move in
"Thank you so much! Can't wait to move in." / "Amazing — so excited!"
Welcome to Gilchrist & Company! 🎉 John will be in touch with all move-in details.
✗ Changes mind
"I changed my mind — I don't want to move in anymore."
I'm sorry to hear that — reply here and I'll get you options, or contact John at (214) 725-9424. — Megan, AI Agent
☎ Talk to John (optional)
For anything regarding your move-in or the property, reply here or contact John at (214) 725-9424. — Megan, AI Agent, Gilchrist & Company
📱 John's Phone
PAID [property] Example: PAID s-35th
"✅ Welcome message sent to [Name]. Marked as moved in."
Objections
Objection Handling — Feel·Felt·Found
Empathy first · Normalize · Reframe · Soft CTA · Never argue
📱 Tenant Objection → Megan's Response
Rent Too HighIncome LowPrior EvictionIs This a Scam?Need to ThinkDeposit Too HighPet ConcernBad ReferenceLooking ElsewhereTiming Mismatch
💸 Rent Too High
"The rent feels a little high for what it is."
I completely understand — rent is a major commitment and it should feel right before you move forward. Others have felt the same hesitation when they first saw the number. What they found was that when they factored in the location, the condition of the property, and everything John includes, it compared really well to other options in the area. It's also worth a conversation with John directly — he's a real person and very approachable. Would you like to see it in person first, even just to know? - Megan, AI Agent, Gilchrist & Company
💰 Income Below 3×
"I don't think I make 3x the rent."
I hear you, and I appreciate you being upfront — that actually helps a lot. Others have been in the exact same position and still found a path forward. What they found was that John looks at the full picture: a co-signer, consistent rental history, or additional income sources can make a real difference. Let me pass your information to John and let him weigh in directly — he's much better at making those calls than I am. Sound good? - Megan, AI Agent, Gilchrist & Company
⚠️ Prior Eviction
"I had an eviction a few years ago."
I really appreciate you being honest with me — that takes integrity. Others have felt nervous sharing that, and what they found was that John reviews every situation individually. A single eviction, especially with context, doesn't automatically close the door here. The most important thing right now is getting your story in front of John so he can make a fair, informed decision. Can I do that for you? - Megan, AI Agent, Gilchrist & Company
🔍 Scam / Skepticism
"How do I know this isn't a scam?"
That's a completely valid concern — there's a lot of fraud out there and protecting yourself is smart. Others have felt the same hesitation before connecting with us. What they found was that Gilchrist & Company has operated in this market for years under John Gilchrist personally — you can verify at gilchristpropertymanagement.com or call (469) 895-3846. We never ask for any payment before a tour and a signed lease. Does that help? - Megan, AI Agent, Gilchrist & Company
🤔 Need to Think About It
"I need some time to think it over."
Of course — this is a real decision and it should feel right. Others have taken time to think it over too, and what they found was that seeing the property in person made the decision much clearer — either it clicked or it didn't. A quick tour doesn't commit you to anything. I'd hate for you to lose availability while you're deciding. Would it make sense to schedule a look, just so you have the full picture? - Megan, AI Agent, Gilchrist & Company
🏦 Deposit Too High
"The deposit is a lot to come up with all at once."
Totally understand — coming up with the deposit on top of first month's rent is a real stretch for most people. Others have felt that same pressure. What they found was that John is open to a conversation about deposit structure in the right circumstances. It's worth asking him directly — can I connect you two? - Megan, AI Agent, Gilchrist & Company
🐾 Pet Concern
"I have a dog — not sure if that's a problem."
Pet policies can be stressful, especially when your pet is family. Others have felt that same worry going in. What they found was that John handles pets case by case — breed, size, and temperament all factor in, and he's more flexible than a standard policy might suggest. The best move is letting me pass your full situation to John so he can give you a real answer. Would that work? - Megan, AI Agent, Gilchrist & Company
📋 Bad / No Landlord Reference
"My last landlord and I didn't end on great terms."
I appreciate you flagging that ahead of time — it shows maturity to get ahead of it. Others have come in with similar concerns and what they found was that John values transparency over a perfect record. An employer reference, a written explanation, or a strong rental history otherwise can all carry real weight. Let me get your information to John and let him take a look. - Megan, AI Agent, Gilchrist & Company
🏠 Looking at Other Places
"I'm also looking at a couple other places."
Smart move — you should have options. Others have kept multiple applications open and what they found was that touring this property gave them a much stronger baseline to compare against. No pressure at all. Would you like to see this one before you decide? Keeps your options open and gives you a stronger position either way. - Megan, AI Agent, Gilchrist & Company
📅 Move-In Timing Mismatch
"I can't move until next month — is that okay?"
Timing mismatches come up all the time and it's worth flagging directly to John — he sometimes has flexibility depending on the lease start. Others have worked out custom move-in windows that fit their situation. The best thing I can do is pass your timeline to John and let him tell you what's actually possible. Mind if I do that? - Megan, AI Agent, Gilchrist & Company
📱 John's Phone
No action required — Megan handles all standard objections automatically using the Feel·Felt·Found framework. John is only looped in when the tenant agrees to move forward or when escalation is needed.
Escalate to John immediately if: Legal threats · Fair housing claims · Safety concerns · Any objection Megan can't resolve in 2 exchanges
Framework reminder: 1. Empathy — validate the feeling 2. Feel — "others have felt the same" 3. Found — "what they found was..." 4. CTA — soft, no pressure, forward motion